I1rm Privacy Policy – Data Protection & User Information for Malaysia

1. Introduction – i1rm's Commitment to Your Privacy

I1rm ("we", "Platform", or "company") is committed to protecting the privacy and security of every user's personal data on our platform at i1rm.bio. This Privacy Policy clearly explains how we handle your information – from the registration stage through to your daily use of the platform.

By registering an account or using any i1rm service, you agree to the data collection and usage practices described in this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights as a user.

We comply with applicable data protection laws in Malaysia and international standards for the handling of personal data. The i1rm information security team works continuously to ensure our systems and procedures remain aligned with industry best practices.

2. Types of Personal Data We Collect

I1rm collects various types of data to enable us to provide you with a secure, efficient, and personalised service. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Full name, date of birth, gender, and identification number (MyKad or passport).
• Email address, mobile number, and current residential address.
• Bank account details, credit/debit card numbers, and digital wallet information for deposit and withdrawal purposes.
• Identity verification (KYC) documents such as copies of your ID card, utility bills, or bank statements.
• Any information you provide when contacting our support team.

2.2 Data Collected Automatically

• IP address, device type, operating system, and web browser used.
• Geographic location data based on IP address (not GPS).
• In-platform activity history – games played, bets placed, and transactions made.
• Session data – login times, session duration, and pages visited.
• Cookie and tracking technology data as described in Section 6.

3. How We Use Your Data

The personal data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

• Account Management: Creating and maintaining your account, processing registrations, and enabling secure access to the platform.
• Identity Verification (KYC): Complying with legal requirements related to anti-money laundering and user age verification.
• Transaction Processing: Processing deposits, managing withdrawals, and maintaining required financial records.
• Platform Security: Detecting and preventing fraud, unauthorized access, and suspicious activity.
• Customer Support: Responding to inquiries, resolving complaints, and providing technical support.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling self-management tools.
• Platform Improvements: Analyzing platform usage to improve the user experience and develop new features.
• Marketing Communications: Sending relevant promotional information and offers, subject to your communication preferences.

4. Data Disclosure to Third Parties

I1rm does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, under certain circumstances, we may need to share your data with the following parties:

• Payment Service Providers: Banks, credit card companies, and digital wallet providers that process your transactions. They only receive the data necessary to complete the payment.
• KYC Service Providers: A third-party identity verification platform that helps us authenticate the documents you submit.
• Game Software Providers: Companies providing games on the i1rm platform may receive statistical game data that cannot personally identify you.
• Legal Authorities: Government authorities, regulatory bodies, or law enforcement agencies when we are required to do so by law or court order.
• Analytics Partners: Analytics services that help us understand platform usage, using data that cannot directly identify individuals.

All third parties that receive your data from i1rm are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.

5. Data Security Measures

Your data security is i1rm's top priority. We implement multiple layers of technical and organizational safeguards to protect your personal information from unauthorized access, loss, or misuse:

• 256-bit SSL Encryption: All data transmitted between your device and i1rm servers is encrypted using 256-bit SSL technology – the same standard used by Malaysia's leading banking institutions.
• Server Security: i1rm servers are protected by industry-grade firewalls, intrusion detection systems, and regular security scans.
• Internal Access Control: i1rm staff only have access to the data required for their specific role, with the principle of least privilege strictly enforced.
• 24/7 Monitoring: Our automated threat detection system continuously monitors all activity to identify any suspicious behaviour.
• Regular Security Audits: Independent security assessments are conducted periodically to identify and address any system vulnerabilities.
• Incident Management: A clear incident response procedure ensures that any data breach is handled promptly and that you are notified in accordance with legal requirements.

6. Cookies & Tracking Technologies

I1rm uses cookies and similar tracking technologies to enhance your experience on our platform, maintain session security, and understand platform usage patterns.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Saving your personal settings such as language and display preferences so you don't need to reconfigure them every time you log in.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make improvements. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Helping us detect suspicious activity and protect your account from unauthorized access.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the i1rm platform.

7. Data Retention & Deletion

I1rm retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law.

• Active Account Data: Retained for the duration that your i1rm account remains active.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with applicable financial and tax legislation.
• KYC Records: Retained in accordance with anti-money laundering legal requirements, typically for at least 5 years after account closure.
• Communication Logs: Support conversation records are retained for 2 years for dispute resolution purposes.
• Analytics Data: Data that does not identify individuals may be retained longer for trend analysis and platform improvement purposes.

Once the retention period expires or you request data deletion (subject to legal obligations), i1rm will securely delete or anonymise your personal data.

8. Your Privacy Rights

As an i1rm user, you have several rights regarding your personal data that we fully respect. To exercise any of these rights, please contact our support team:

9. Children's Privacy

I1rm is an entertainment platform intended exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you become aware that someone under the age of 18 has registered an account at i1rm, please notify us immediately via our support team. The account will be closed without delay and all related data will be deleted in accordance with the appropriate procedures.

I1rm employs multiple measures to prevent underage user registration, including an age verification process during registration and comprehensive KYC checks.

10. Changes to the Privacy Policy

I1rm reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data handling practices, legal requirements, or technological developments.

Any material changes to this Privacy Policy will be notified to you via:

• In-app or on-site notifications from i1rm.
• Email sent to the address registered on your account.
• Update the "Last Updated" date at the top of this page.

Continued use of the i1rm platform after a change notification is considered acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.